When you choose Hilton Coachworks, an authorised repair centre for Mercedes-Benz Vans, you’re guaranteed:

• Full protection of your manufacturer's warranty
• Preservation of your van’s resale and trade-in value
• Avoidance of end-of-lease or finance return penalties
• Restoration of critical safety systems and factory performance

Whether your van is part of a business fleet or a personal investment, we’ll get it back on the road quickly and professionally, ensuring your workday isn’t interrupted for longer than necessary.

Your opinion is really important to both us and to Volkswagen and we would love to hear your thoughts on our service. Volkswagen will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there.

All of our repairs are carried out to exacting standards in line with Volkswagen factory repair methods, using Volkswagen training technicians and only Volkswagen genuine parts are used.

The repairs to your vehicle are backed by the Volkswagen Repair Authenticity Guarantee to give you peace of mind that your car was repaired to the Volkswagen standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed.

Insurers often direct customers to their own repair networks, which may not be Mercedes-Benz approved. These centres often prioritise cost over quality. At Hilton Coachworks, we work strictly to Mercedes-Benz’s standards, not your insurer’s.

With us, your Mercedes-Benz van benefits from:

• Genuine Mercedes-Benz (OEM) replacement parts
• Paint refinishing using Mercedes-Benz-approved paints
• Work carried out by certified Mercedes-Benz Commercial Vehicle technicians
• Thorough quality control and safety checks in line with manufacturer specifications

We provide complete Mercedes-Benz Commercial Vehicle repair services across all models, including the Sprinter, Vito, and Citan. Our accident repair services include:

• Structural and chassis repairs
• Panel alignment and replacement
• Full resprays and cosmetic paintwork
• Electrical diagnostics and repairs
• ADAS (Advanced Driver Assistance Systems) recalibration
• Final manufacturer-standard safety and quality checks

Our skilled estimators and repair professionals ensure that all damage is identified and corrected, restoring your vehicle to its pre-accident condition.

If your Mercedes-Benz Commercial Vehicle has been involved in an accident, trust Hilton Coachworks, a recognised Mercedes-Benz Commercial Vehicle-approved repair centre, to get your van back on the road safely and swiftly.

Contact us today with your insurance details and claim number. We’ll handle the entire process on your behalf and keep you updated every step of the way.